Frequently Asked Questions

What do I need to do to prepare for installation?

Before our installers arrive, the surface of the foundation that the carport or structure will be assembled on must be flat as well as easily accessible. We recommend that, for certified structures, the foundation be level within 3" from left to right and front to back.  Be sure to clear the area of any equipment or debris.

How is a carport or metal structure anchored to the foundation?

For installation on cement, concrete lag bolts are used. If installed on concrete footers or a concrete pad, concrete screws are used. If your carport will be installed on a grass, dirt or gravel surface, we will use Rebar.

Auger Anchors may also be required for installation in some gravel or dirt locations. Additional auger anchors, also known as mobile home anchors, are available as a low cost accessory. Auger anchors are required if you're planning on having a three-sided structure installed. Standard placement of the auger anchors is approximately every 10 feet or on every corner of the metal structure, depending on local codes.

What do I do if I need to revise or make additions to my order after it’s been placed?

If you find that you need to make a change to your order, contact our customer support revisions team immediately. You can email us at customerservice {at} ezcarports.com or call us at 877-204-8816 . Your ability to make revisions to your order depends on where your structure is in the manufacturing process. Our customer service team will do their best to help you with any additions or changes you would like to make to your order. However, depending on each particular situation, additional costs may be incurred.

How do I define the proper height of my structure?

The height of your structure should be defined as the lowest point closest to the sides of the structure. This point is known as the "eave height", the "leg height", or the "sidewall height". Be sure to verify the height that any vehicles, equipment, boats, RVs or other storage items will require prior to placing your order with EZCarports.com.

Keep in mind, measure your height needs to match the sidewall height, not the height at the peak of the building.

For more information on terminology visit our Carport Glossary of Terms page.

Do you have standard carports?

For customers looking to buy standard sized carports, we do have a number of options available on our Standard Carports Page that are perfect for quick and easy matching to the basic needs we've seen across the nation over the years.  If you can’t find exactly what you’re looking for, use our simple to operate carport configurator or feel free to give us a call at 877-204-8816 and one of our specialists will be happy to assist you in putting together a custom solution.

Do you have metal carport kits that I can assemble myself?

Yes! If you prefer to assemble a carport or metal structure yourself, we offer a total cost discount that will save you a fair amount at checkout. Please call us at 877-204-8816 for more information on carport kit discounts in your area.

How does your Referral Page work?

We offer a rewarding referral program that will earn you cash rewards for spreading the word about EZCARPORTS.COM. Visit our Refer-a-Friend page to find out more about how you can earn cash back on your carport purchase.

How long will it take for my carport to be installed after I order it?

Generally speaking, the time it takes between order and installation averages between 3 and 5 weeks.

What is the roof pitch of a metal structure?

3-12 roof pitch is the standard. Please give us a call at 877-204-8816 so we can provide a custom pitch quote. You can also check out our estimated peak height chart.

How many legs, per side, are installed on barns, carports and garages?

For most structures, approximately 4 to 5 feet are required between each frame leg. Our engineers will decide what the best distance would be for each individual piece. If your structure requires multiple garage doors, two feet is required between each door and the corners. For example, if you’d like to put two 8’ x 8’ garage doors on the front of the carport, you would need to order a 22’ wide unit to accommodate the doors. For two 6’x6’ doors, you would need to order an 18’ wide structure.

Is my personal information secure on EZCARPORTS.COM?

Yes! We use Starfield SSL for protection and encryption and we do not store your credit car information. All credit card information is passed onto our credit card processor.

How long can I lock in a price on my order?

You may delay delivery of your order for up to 6 months after your order has been placed and a deposit put down.

Can I get a promotion or coupon code?

We offer different discounts at different times of the year. Once you’ve finalized your carport design and click “Add to Cart,” we will automatically apply any current discounts to your order.

How long is the warranty?

Our 14 gauge steel units come with a 30-day workmanship warranty.

I can’t find exactly what I need from your online carport designer. How can I get a quote on a custom order?

Simply click the button that says “Make Mine Custom,” fill out the required fields and we’ll be in touch within 24 hours with your custom quote.

If you’re using the online builder tool and do not see a price, please go back and enter your zip code. We must know what state you’re located in to give you an accurate price.

Can I opt out of email communication?

Of course! If you’d like to unsubscribe from our emails and newsletters, click the “Unsubscribe” button and follow any further directions given.

Can I cancel my order?

Customers may contact us to cancel their order within 7 days in most cases. You can either email orders {at} ezcarports.com or you can call us at 877-204-8816 . Unfortunately, we cannot refund your deposit due to costs incurred from processing your order.